Help Center
Step-by-step guides to every part of FireDeck. Can't find what you need? Email [email protected].
Getting Started
- Getting Started with FireDeck
Sign up, verify your email, pick a plan, set up your shop, and generate your first submittal package.
Submittals
- Projects
Create a project, set the panel and calculation parameters, and link it to a customer so the submittal fills itself in.
- Devices & Circuits
Add devices from the library, assign them to IDC zones, NAC circuits and SLC loops, and set candela and dB per device.
- Generating a Submittal
Produce the AHJ package — cover sheet, battery calc, voltage drop, device matrix, and cut sheets — as one PDF.
- Canvas Builder
Draw the floor plan, place devices with NFPA symbols, wire the circuits, and print a full plan set — on the same projects you submit.
Field Service
- Work Orders
Every job for your shop in one list — field work synced from the tablets, drafts your AI assistant took on calls, scheduling, and the handoff to billing.
- Inspections & the Asset Registry
Track customer equipment, NFPA 10/25/72 service clocks, deficiencies and impairments, and the fire-alarm inspection records shared with the field app.
- Price List, Contracts & Documents
The shared price catalog your field app uses, receipts that feed it, sales and monitoring contracts, and the builders for the PDFs and tablet forms.
Billing & Accounting
- Customers
Customer billing records — addresses, contacts, tags, per-customer rates — plus spreadsheet import and leads from the answering service.
- Invoicing
Create and send invoices, bill completed work orders, track overdue balances, take payment, and issue credit memos.
- Accounting & Reports
Vendor bills, inventory cost, bank reconciliation, and the financial reports — explained without accounting jargon.
- Receipts
Review the receipts your techs photograph in the field, correct what was read off them, total spend by job, and check a bank statement against them.
Answering & AI
- AI Answering Service
Set up the AI receptionist that answers your shop line, routes calls, takes messages, and opens work orders.
- AI Assistant
Ask the in-app assistant about your business, and let it triage email and draft work you approve before anything is sent.
- Disclosures & Call Recording
Edit the spoken recording notice and AI-identity announcement your answering service plays, and review the audit log of every disclosure event.
Compliance
- AHJ Lookup & Compliance Tracking
Find the true fire marshal for an address, track online inspection filings and permits, and attach AHJ profiles to your submittals.
Settings & Team
- Team, Shop & Account Settings
Invite your team, set roles and permissions, fill in shop info, set default tax and labor rates, and manage your plan and payouts.