FireDeck

Field Service · Updated

Inspections & the Asset Registry

Track customer equipment, NFPA 10/25/72 service clocks, deficiencies and impairments, and the fire-alarm inspection records shared with the field app.

FireDeck keeps two related surfaces. Compliance → Asset Registry is the equipment you service and the service clocks running against it. Field Service → Inspections is your fire-alarm inspection records, shared with the field app on your technicians' tablets. Both need the Field Service module, and the Inspections tab is rolled out per shop, so it may not be on your nav yet.

The registry opens as Inspections & Compliance, with tabs for Overview, Assets, Sites, Deficiencies, Impairments and Programs. If your shop runs more than one line of work, a Service line row of buttons filters everything to one trade or All.

A site is one building you service and carries its own inspection price; an asset, called a "unit", is a piece of equipment at a site.

Add a unit

  1. On the Assets tab, click Add unit.
  2. Pick the Customer and the Type: Fire extinguisher (NFPA 10), Sprinkler / water-based system (NFPA 25), or Fire alarm system (NFPA 72).
  3. Fill in Serial number, Tag / barcode, Manufacturer and Model.
  4. For an extinguisher, set the Agent type and Size / rating, and untick Rechargeable if it isn't — those are replaced 12 years from manufacture. For a sprinkler system, set the System type (wet, dry, preaction, deluge, standpipe, fire pump, water tank, backflow preventer, fire department connection).
  5. Enter the Manufacture date and Install date, describe the Location, and click Save.

To load a customer's existing inventory at once, use Import CSV — the headers are flexible, and you get a per-row created / skipped / errored summary. Editing a unit adds a Status: Active, Out of service, Condemned or Replaced.

How the service clocks work

Clocks are generated from what the unit is. Extinguisher clocks anchor to the manufacture date; sprinkler and fire alarm clocks anchor to the install date.

Extinguishers get monthly inspection, annual maintenance, the 6-year internal exam, hydrostatic test and the 12-year replacement. Water-based systems get quarterly inspection, annual inspection & test, full trip test (3-yr), flow test (5-yr) and the obstruction assessment. Fire alarm systems get semiannual visual inspection, annual inspection & test and sensitivity testing (2-yr).

The Overview tab counts everything into Overdue, Due in 30, 31–60 days and 61–90 days, with a Coming due (next 90 days) table beneath.

A clock with no date to count from shows date needed, not overdue — a shop that imported units without manufacture years should not see a wall of false overdues. Those units get their own card; add the date and the schedule fills in.

Click a unit to open it. You get its Service clocks table (service, last done, next due, status), a Record service box where you log an event with the date, the technician and — on a hydro test — the test PSI, and the full History. Copy public link gives you the read-only compliance view for an AHJ or building owner — the same page the tag's QR code opens.

Track deficiencies

Deficiencies found in the field sync in automatically; anything the office finds you add with Add deficiency, choosing a severity of Noncritical, Critical or Impairment and describing the component, the problem and the recommended correction.

Each one moves through open → quoted → scheduled → corrected → closed. The Next step column advances it one stage, and an open deficiency can be tied to a quote with Link quote.

A system taken out of service goes on the Impairments tab instead, which follows the NFPA 25 Chapter 15 procedure.

Recurring service and reporting

Programs are recurring service agreements. Click New program, pick the customer and either a specific site or the whole customer, name it, and set the Frequency (Monthly, Quarterly, Semi-annual, Annual) and next service date. A price here overrides the site default; leave Draft the invoice automatically when the visit completes ticked and finishing the visit drafts the invoice.

Compliance report prints a per-customer summary of ITM status and open deficiencies.

Fire alarm inspections

Field Service → Inspections lists your NFPA 72 inspection records by Property, Account #, Type, Inspection date and Inspector, searchable by property, account number or inspector. Expanding a row shows the owner contact, the monitoring and approving-agency details, and a link to the full report PDF.

New inspection opens a form in four parts: Customer (an existing customer — the link can't be changed later), Property, Monitoring & approving agency, and Inspection details, where you set the type (Weekly, Monthly, Quarterly, Semi-Annual, Annual, Other), the transmission type, the date, the inspector and any issues found.

Device tests, signatures, completion status and the report PDF are produced in the field app and can't be edited here. Once an inspection is completed, FireDeck resolves the property address to its jurisdiction and opens a filing task — so a wrong address files it under the wrong AHJ. See AHJ & Compliance.

Trades decide what you see

Your shop's lines of work live under Settings → Shop as Service trades. Inspections and compliance tracking are filtered to them, and the field app only offers the visit types you service — so a fire-alarm-only shop won't see extinguisher or sprinkler flows until you add those trades. Saving updates every tech's app immediately.

Only fire alarm, sprinkler and extinguisher carry an inspection program, and your plan includes one; see Team & Settings for what the others cost.

Frequently asked questions

Does FireDeck track sprinkler and extinguisher inspections or only fire alarm?

All three. A unit is typed as a fire extinguisher (NFPA 10), a water-based sprinkler system (NFPA 25) or a fire alarm system (NFPA 72), and each gets the service clocks its standard calls for. You only see the trades listed under Settings, Shop as Service trades, so add a trade before its flows appear here or in the field app.

Why do the units I imported show as needing a date instead of a due date?

Because there is nothing to count from. Extinguisher clocks anchor to the manufacture date and sprinkler and fire alarm clocks to the install date, so a unit imported without one reads date needed rather than overdue, and those units sit on their own card. Add the date and the whole schedule fills in.

How do I give a fire marshal or a building owner proof of inspection?

Open the unit and click Copy public link. That is a read-only compliance view of its service history that needs no login — the same page the QR code on the tag opens. For a whole account, the Compliance report prints ITM status and open deficiencies per customer.

Can I correct a technician's inspection report from the office?

No. Device tests, signatures, completion status and the report PDF are produced in the field app and cannot be edited here. Get the property address right when you create the record, because a completed inspection is resolved to its jurisdiction from that address, and the customer it is linked to cannot be changed later either.

Do I have to remember to invoice a recurring inspection?

Not if you set it up as a Program. Pick the customer, a single site or their whole account, and a frequency, and leave the option to draft the invoice automatically when the visit completes ticked — finishing the visit then drafts the invoice for you.