Never miss a call. Never miss an emergency.
An AI receptionist that answers every call 24/7, screens spam, recognizes repeat customers, and escalates real emergencies to your on-call tech.
A missed call is a missed job — and in fire alarm work, an after-hours emergency call that goes to voicemail is a serious problem. A human answering service runs hundreds of dollars a month and still doesn't know your customers or your on-call rotation.
FireDeck's AI Answering Service picks up every call in a natural voice, filters out the spam and robocalls, recognizes your repeat customers, and knows the difference between a routine message and an emergency that needs your on-call technician right now.
It's a receptionist that works 24/7, never takes a day off, and is built specifically for how a fire alarm shop handles calls.
Every part of AI Answering Service, covered.
24/7 call answering
Every call answered, day or night, in a natural-sounding voice — no voicemail, no missed opportunities.
Emergency escalation
Recognizes a genuine fire alarm emergency and routes it straight to your on-call technician instead of leaving a message.
Spam & robocall screening
Filters out junk calls so your team only hears from real customers.
Repeat-caller recognition
Knows your existing customers and their history when they call back.
Messages & summaries
Transcribed messages and concise call summaries delivered to your team.
Keyword call routing
Route calls by what the caller actually says. Match keywords ("quote," "leak," "no heat") to a team member and warm-transfer the call — with a message fallback if nobody picks up.
On-call escalation chain
Build an ordered on-call list. For a real emergency it dials each contact in turn — by call, SMS, or email — with a ring timeout per step, and shows you exactly who it reached on the call record.
Quotes prices from your list
With your permission, it quotes real prices from your catalog and custom items — with an optional disclaimer read every time — and never makes a number up. Turn it off and it just takes a message.
It knows your business
Feed it your hours, service area, services, and FAQ, plus step-by-step troubleshooting for common problems, and it answers like someone who actually works there — using only what you gave it.
Drafts work orders from calls
A service call becomes a draft work order waiting in your queue — approve it to push it to the field, so answering the phone actually starts the job.
English & Spanish, mid-call
Answers in English or Spanish and switches mid-call if the caller asks. Pick the AI voice, write the greeting, and let it greet repeat callers by name.
300 minutes included
Each shop includes 300 minutes per month; additional minutes are $0.30/min, billed monthly.
Who it's for
Any contractor or service business that can't afford to miss a call. The emergency-escalation logic shines for trades with real after-hours emergencies (fire, security, HVAC, plumbing), but the AI is built to answer for any business — the code targets a new contractor in any trade, not just fire.
If a missed call is a missed job, and a human answering service is too expensive or too generic, this is for you.
Why answering matters in this trade
Fire alarm work doesn't keep business hours. Panels trouble at 2 a.m., a monitoring company calls about a signal, a property manager needs an inspection scheduled, and a brand-new customer calls the first number that picks up. Every one of those calls is revenue or a relationship — and every one that hits voicemail is at risk.
Hiring a receptionist or a generic answering service is expensive and still leaves gaps: they don't know your customers, they can't tell a real emergency from a sales call, and they don't know who's on call tonight.
It knows an emergency when it hears one
The single most important thing an answering service can do for a fire alarm contractor is get a real emergency to a real person, fast. FireDeck's AI is built to recognize the difference between 'I'd like to schedule my annual' and 'my panel is in alarm and won't reset' — and to escalate the emergency straight to your on-call technician's phone instead of dropping it in a message queue.
Screens the noise, remembers your customers
Most of the calls a shop gets aren't customers — they're spam, robocalls, and sales pitches. The AI filters those out so your team only deals with real people. And when an existing customer calls back, it recognizes them and their history, so the conversation starts where it should.
- Spam and robocall filtering
- Repeat-caller recognition with history
- Transcribed messages and concise call summaries to your team
- Natural, conversational voice — not a phone tree
You decide exactly how the phone gets answered
This isn't a black box. You set the greeting (or let it write a fresh one each call and greet returning callers by name), pick the AI voice, and choose when it answers — all calls 24/7, after-hours only, or overflow when you can't pick up, all driven by your business hours. You can add plain-English house rules it has to follow ("always offer a free inspection quote," "never turn a caller away over location").
Getting the number live is guided too: provision a local number, get your carrier's call-forwarding codes, and test that forwarding works — with a setup checklist that tells you what's left.
- Coverage modes: 24/7, after-hours only, or overflow
- Custom or AI-written greeting, selectable voice, per-caller personalization
- House rules the assistant must follow
- Local number provisioning + call-forwarding setup and test
It routes and escalates like your best dispatcher
A good receptionist knows who to reach and how urgent it is. FireDeck routes on what the caller says — keyword rules warm-transfer the right calls to the right person, with a message fallback if there's no answer. For emergencies, an ordered on-call chain dials each contact in turn by call, SMS, or email, with its own ring timeout, and the call record shows exactly who was reached and when.
It also screens the junk (known spam, unknown-caller screening, blocked keywords), recognizes repeat callers with their history and notes, and can quote real prices from your list when you let it. Every call is transcribed, recorded with consent, summarized, and can turn into a draft work order or a routed message with a category and urgency.
- Keyword routing with warm transfer and message fallback
- Ordered on-call escalation (call / SMS / email, per-step timeout)
- Spam and robocall screening, blocked keywords, caller blocking
- Business-info and troubleshooting knowledge bases
- Notifications by email or SMS, per event type
Straightforward pricing
$99/month per shop includes 300 minutes of answering. Beyond that, additional minutes are $0.30/min, billed monthly. That's a fraction of a human answering service — most of which run $235–329+ per month — with emergency routing and customer recognition a budget service can't match.
From job to done.
A call comes in
Day, night, or weekend — the AI answers.
Screen & identify
Spam is filtered; repeat customers are recognized.
Emergency? Escalate
Real emergencies route to your on-call tech immediately.
Otherwise, message
A transcribed message and summary reach your team.
Simple, per-module pricing.
No per-project fees, no contracts. Add it on its own or save in a bundle — cancel anytime.
Save when you bundle — included in Complete Platform. Compare bundles →