Never miss a call. Never miss an emergency.
An AI receptionist that answers every call 24/7, screens spam, recognizes repeat customers, and escalates real emergencies to your on-call tech.
A missed call is a missed job — and in fire alarm work, an after-hours emergency call that goes to voicemail is a serious problem. A human answering service runs hundreds of dollars a month and still doesn't know your customers or your on-call rotation.
FireDeck's AI Answering Service picks up every call in a natural voice, filters out the spam and robocalls, recognizes your repeat customers, and knows the difference between a routine message and an emergency that needs your on-call technician right now.
Every part of AI Answering Service, covered.
24/7 call answering
Every call answered, day or night, in a natural-sounding voice — no voicemail, no missed opportunities.
Emergency escalation
Recognizes a genuine fire alarm emergency and routes it straight to your on-call technician instead of leaving a message.
Spam & robocall screening
Filters out junk calls so your team only hears from real customers.
Repeat-caller recognition
Knows your existing customers and their history when they call back.
Messages & summaries
Transcribed messages and concise call summaries delivered to your team.
300 minutes included
Each shop includes 300 minutes per month; additional minutes are $0.30/min, billed monthly.
From job to done.
A call comes in
Day, night, or weekend — the AI answers.
Screen & identify
Spam is filtered; repeat customers are recognized.
Emergency? Escalate
Real emergencies route to your on-call tech immediately.
Otherwise, message
A transcribed message and summary reach your team.
Be first in line.
AI Answering is launching soon. Join the waitlist and we'll let you know the moment it's live.
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